1. Order Cancellation

Customers may cancel their order before it has been processed or dispatched for delivery. Once an order has been packed or dispatched, cancellation may not be possible.

2. Order Modification

Customers may request changes to an order before processing. Modification requests are subject to product availability.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Payment deducted but order was not confirmed.
• Ordered item is unavailable.
• Wrong product delivered.
• Damaged product received.
• Duplicate payment made by the customer.

4. Refund Processing

Approved refunds will be processed to the original payment method. Refunds are generally completed within 5 to 7 business days, depending upon the payment gateway or customer's bank.

5. Non-Refundable Situations

• Products delivered in good condition.
• Incorrect delivery information provided by the customer.
• Customer unavailable during delivery.
• Order refused without a valid reason.

6. Perishable Products

Fresh fruits, vegetables and other perishable items cannot be returned once delivered unless the item is damaged or incorrect.

7. Contact for Refund Support

If you have any questions regarding cancellations or refunds, please contact our customer support.

VeryFresh Mart

502, Bhagvati Twince - B, Shanidhya Park, Ravapar,
Morbi - 363641, Gujarat, India

Phone : +91 90996 50000
Email : veryfreshindia@gmail.com